Privacy Policy Cloudware

Cloudware Technologies Private Limited prioritizes protecting your personal data. With the accompanying data protection information, we would like to fully inform you about how your data is handled in accordance with the applicable data protection legislation.

1. Your Data

• 1.1For your convenience and legal purposes, we shall request your contact information when you join up for any of our services. Name, address, phone number, and email address are all included in this.
• 1.2When you order one of our items, we need your personal information to complete the contract. Since this is necessary, we will keep this contractual data for the duration of our business relationship. If there are still claims or objections that need to be addressed after you end your relationship, we might keep your contractual data for a longer period.
• 1.3In addition, if there are legal retention requirements, we might keep your data for a longer period of time. In these situations, data processing is restricted to meeting legal retention requirements; it is not used for any other purposes.
• 1.4If you require assistance, our experts might need details about the operating system, browser, and editing software to resolve the issue.
• 1.5We use Google Analytics to collect certain data when you visit this website, including your location, IP address, browser version, screen resolution, operating system, and Flash support. This will allow us to continue providing all of our users with the most convenient website possible.
• 1.6GeoTrust has confirmed that our website is Secure Sockets Layer (SSL) protected, which makes it less vulnerable to eavesdropping.

2. Go to our webpage https://www.cloudwareindia.com

• 2.1We gather personal information when you visit our websites. This includes information obtained when you access our websites or social media profiles and when you place an order.

3. Overarching Principles: Maintaining confidentiality

All personal information is processed by Cloudware in compliance with the following general data processing guidelines:

• 3.1The data is handled honestly, legally, and openly.
• 3.2Only specific, clear, and justifiable purposes are used to acquire and treat personal data.
• 3.3In accordance with the data minimization principle, personal data is guaranteed to be sufficient, pertinent, and kept to a minimum in respect to the purposes for which it is processed.
• 3.4The accuracy principle guarantees that personal information is correct and kept current where needed.
• 3.5Personal information is guaranteed to be stored in a way that allows identification of data subjects for as little time as necessary to fulfill the objectives for which it was gathered.
• 3.6Personal data is processed in a way that guarantees proper security. This includes defense against illegal or unauthorized processing as well as against unintentional loss, destruction, or damage. This is accomplished by maintaining the data's confidentiality and integrity through the application of suitable organizational and technical safeguards.
• 3.7Every piece of data kept on the Cloudware platform is handled with the utmost confidentiality. Only authorized and competent persons can access it, and it is kept in a safe location.

4. How we use your information

• 4.1We use, store, combine, and process information about you, including personal information, to supply, comprehend, enhance, and develop the Cloudware platform. This entails upholding our legal responsibilities and establishing and preserving a trustworthy and secure workplace.
• 4.2Personal identifying information is gathered and processed to identify users. This data is used for user identification, service utilization, and domain name registration.
• 4.3In addition, it can be used to tell users of impending upgrades or enhancements, offer help, inform them of modifications to this Policy or any other Terms of Use, and provide other crucial information.
• 4.4We validate or authenticate information or identification you offer, such as ID numbers, email addresses, or phone numbers, to establish and preserve a trusted environment.
• 4.5In addition, the information gathered is utilized to identify and stop harmful and unlawful behaviors such as spam, fraud, abuse, and security problems.
• 4.6We use aggregated and/or inferred non-personal information to create aggregated statistics data and carry out market research and analysis necessary for our business operations and service improvements. This allows us to evaluate sales trends, customer needs, and other activity patterns.
• 4.7Based on the data you give us and your interactions with the Cloudware platform and its users, we may do data analysis to tailor marketing initiatives. We are able to provide our users with more individualized offers as a result.
• 4.8To transmit service and billing messages. Important information about our services or your usage of them may be sent to you by Cloudware. For example, we might reply to your support requests, provide warnings or reminders about impending or past-due payments, forward abuse complaints about your hosting plan, alert you if a service is temporarily paused for maintenance, or notify you of significant changes to our services. If you are a Cloudware member, you must receive service and billing communications because this communication is necessary.
• 4.9For domain name registration. In some jurisdictions, or in accordance with ICANN or specific registries' regulations, data on domain name registrations must be made publicly accessible via a "WHOIS" search. Information about domain name registration, such as the name server(s) linked to the domain name and its creation and expiration dates, can be found in the publicly available WHOIS database.
• 4.9.1Cloudware stores the domain name registration details you supply, and WHOIS searches make them publicly available. In order to meet ICANN regulations, Cloudware might additionally give a third-party escrow provider access to your domain name registration details. Users may receive solicitations as a result of other businesses or individuals searching the WHOIS database, which is accessible to the public. Cloudware is not the source of these email correspondences or solicitations, and it has no control over how third parties use WHOIS data.
• 4.9.2We may contact you by phone, text message, or email to inform you about your account, troubleshoot issues, settle disputes, collect fees, administer surveys or questionnaires, provide corporate updates, or enforce our User Agreement.
• 4.9.3To improve our services, we might email you to ask for reviews of any goods or services you have used from us.
• 4.9.4We are reaching out to share news, general announcements, and special offers. Please note that you can follow the instructions at the bottom of this email to unsubscribe from receiving these emails at any time.
• 4.9.5To enhance our service and its promotion, we can customize your visit and better target our website based on your demographic location.
• 4.9.6To deliver and enhance services.
• 4.9.7To improve fraud prevention and data security.
• 4.9.8To abide by the laws, rules, and regulations that apply.
• 4.9.9We will only ever give your personally identifiable information to law enforcement or regulatory agencies upon request, as well as to third parties that handle our payment processing or other services, provided that they promise not to misuse it. Aside from the aforementioned situations, we never sell or provide your information to outside parties.
  • 4.9.9.1No one under the age of 13 may use our service, and we will never knowingly keep information about them on file.

5. Talk (Chat Support)

• 5.1We save chat logs for 180 days for quality control purposes. By analyzing archived conversation history, we continuously improve our customer service.
• 5.2In addition, if the chat turns into a sales conversation that leads to the formation of a contract, the sales part of the conversation is recorded for the duration of the contractual relationship.
• 5.3Processing of the sales portion of the discussion, including contract data, is restricted when the contract expires and is erased after a ten-year retention period.

6. Job Applications

• 6.1All eligible candidates are encouraged to apply for any of the open opportunities on Cloudware's career page.
• 6.2We are dedicated to protecting the confidentiality of applicants' information. For the sole purpose of recruiting, we utilize this information to identify applicants and make hiring decisions.
• 6.3After a post has been filled or closed, Cloudware may keep applicants' information for a maximum of one year to reevaluate candidates for additional roles.
• 6.4Please contact our customer service if you have already sent your application information to Cloudware and would like to view, amend, or have it removed from our records.

7. Direct Marketing and Notices

• 7.1When you create an account, you can consent to or opt out of receiving different offers and notices through email, phone, or account settings.
• 7.2Depending on your preferences, we may tailor this communication by considering any additional information you have given us.

8. Right to Refuse Consent or Object

• 8.1Users are allowed to modify their communication settings at any time.
• 8.2Follow the instructions in the email you received to unsubscribe (usually by clicking on the "unsubscribe" link).
• 8.3Checking and modifying their communication choices via personal account settings.

9. Additional Uses for Your Personal Information

• 9.1Customer Support: We use data to help you and properly handle problems.
• 9.2Collective Insights: Using your data, we create and disseminate anonymized, aggregated insights that do not directly identify you.
• 9.3Security and Investigations: We use data, including your communications, for security, fraud prevention, and investigation purposes.

10. Letters from Us

• 10.1We respond to emails with the required information using return email addresses. These are not shared with third parties.
• 10.2You can choose not to receive any more notification emails from us by logging into your account.
• 10.3Unless you specify otherwise, the information you provide to us will not be utilized for this purpose.
• 10.4We will send you a confirmation email when you place an order on our website.

11-15. Information Sharing and Disclosure

• 11.1You may choose to "opt-in" or "opt-out" of our newsletter at any moment.
• 12.1By going into your password-protected Cloudware account, you can see all of the personally identifiable information we gather about you.
• 13.1Email sent over Cloudware is regarded as private correspondence. We do not monitor or edit contents unless required by law.
• 14.1We use Google Analytics to gather data from people who visit our website. No third party is ever given access to this information.
• 15.1When you give us permission, we will disclose your personal information to businesses, organizations, or people outside of our group of companies.

16. Processing and Storage

• 16.1Cloudware and its approved affiliates and service partners may handle, process, and store users' personal information in different places.
• 16.2Third-party providers are contractually required to maintain the security and confidentiality of your personal data.
• 16.5We shall protect the privacy of any personal information in the case of a merger, reorganization, acquisition, or sale.

17-19. Security & Your Rights

According to the GDPR and relevant legislation, you have a number of rights regarding the protection of your personal data:

• 18.1The entitlement to view the data we handle.
• 18.2The right to have any false information about you corrected.
• 18.4The ability to ask for any information on you to be deleted without undue delay for valid reasons.
• 18.6The ability to object to the processing of personal data where it is justified by legitimate interest.
• 19.1We protect the personal information you provide us by adhering to widely recognized industry standards, though complete protection cannot be fully guaranteed.

20-29. Additional Policies & Acceptance

• 21.2Preventing Fraud: IP addresses, information about website visits, and device fingerprinting are among the usage data analyzed for fraud prevention.
• 22.1Audio Files: When you place an order over the phone, we record a brief voice file summarizing the details of your order.
• 24.1Log Records: Like the majority of websites, we automatically collect some data and save it in log files (IP addresses, browser kind, clickstream data).
• 28.1Acceptance: Every user of the Cloudware platform is assumed to have read this document thoroughly and accepted its terms.
• 29.1Tracking Technologies & Cookies: We use Google Analytics. Our privacy statement does not cover the use of cookies by our partners or service providers.

Please feel free to contact our customer support staff if you have any additional concerns about the privacy policy, the data that Cloudware collects, or how it is utilized.